Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casinos Florida — to flag an out-of-date bonus term, question how we ranked a site, suggest a casino we have missed, or ask something our reviews did not answer. We are a comparison site, not a casino operator, so it helps to know up front what we can settle and what only your casino account team can.
How to contact the editorial team
Email is the only channel we run, and it reaches a person rather than a ticket queue. Write to [email protected] and include the following where it applies:
- The site you are asking about — name the operator, for example Raging Bull or Slots of Vegas, so we are looking at the same review.
- The page URL — our review pages change as offers change, and the URL tells us which version you read.
- What you saw versus what we published — a screenshot of a bonus term or a cashier page is worth several paragraphs of description.
- Whether you want a reply — plenty of corrections arrive as one-line tips, and that is fine.
We aim to answer within two business days. Corrections to a live review usually move faster than general questions, because a wrong wagering figure or a withdrawn promotion is something we want off the page quickly.
What we can help with — and what we cannot
| We can help | Contact the casino directly |
|---|---|
| Errors in our reviews, ratings or offer descriptions | A pending or delayed withdrawal on your account |
| Questions about how we score and rank sites | A bonus that did not credit after your deposit |
| Suggesting an operator we have not covered | KYC document rejections or verification holds |
| Explaining a wagering requirement in plain terms | Account closure, limit changes or self-exclusion requests |
| Partnership, advertising and syndication enquiries | Disputes over a voided bet or a confiscated balance |
We have no access to any operator's back office. We cannot release funds, reverse a decision, reinstate a bonus or escalate a complaint on your behalf. Every site we cover runs live chat or email support, and that route will always resolve an account matter faster than we can.
How commercial relationships work here
Some links on this site are commercial, and Online Casinos Florida may earn a commission when a reader opens an account through one. That arrangement does not buy a position, a rating or a favorable sentence. Our rankings come from the same review criteria applied to every operator, paid or not, and we say so on the record because readers ask about it often enough that it belongs on the contact page rather than buried in small print.
If you believe a review reads more like an advertisement than an assessment, tell us which line gave you that impression. That is a legitimate complaint and we treat it as one.
Reporting a wrong bonus term
This is the single most common correction we receive, and the most useful. Promotions change without notice, and a headline figure means nothing without the conditions attached to it. Three examples from our current rankings, with the caveats that matter:
Raging Bull — 410% up to $10,000 plus 50 free spins
It sits at the top of our list because the headline match is unusually large and the free spins are bundled rather than sold as a separate step. We rate it 10.0 on our own editorial scale, which reflects breadth of slots, promotional depth and banking range — not customer satisfaction, which we do not survey. The limitation is straightforward: a match of that size carries playthrough conditions, game weighting and maximum cashout rules that decide what the offer is actually worth, and those terms sit on the operator's promotion page, not ours. Read them before you deposit. If what you find there differs from what we have published, that is exactly the message we want.
Magician Bet — 101% no wagering
Included because it answers the complaint we hear most about welcome offers. A no-wagering structure means the bonus funds are not locked behind a playthrough multiple, which makes the value far easier to calculate than a headline percentage in the hundreds. Rated 9.9. The trade-off is scale: 101% is modest next to the triple-digit matches elsewhere on this page, and no-wagering offers typically come with their own limits on maximum bonus, eligible games and time window. Check those before assuming "no wagering" means no conditions at all.
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
Here because the free spins are tied to a named game, which tells you something the percentage does not — the spins have a fixed value and a fixed place to be used. Rated 9.6. The limitation is that game-specific spins suit you only if you were going to play that title anyway, and any winnings from them will carry their own playthrough and cashout cap. If you prefer spins you can spread across a library, this is not the offer for you.
Other sites in our rankings — Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — are covered on their own review pages, and corrections to any of them reach us at the same address.
Questions about money, and why we cannot answer account ones
Readers frequently email asking how long a withdrawal should take or whether a fee is normal. We can explain the general shape of it: casino sites typically offer card deposits, bank transfer, e-wallets, prepaid cards and, at some operators, cryptocurrency, with availability for US players varying by site and by state. Deposits are usually instant; withdrawals run slower because they pass through a review and identity check first. Minimum and maximum withdrawal limits, weekly caps and any processing fee are set by the operator and stated in its banking terms.
What we cannot tell you is why your specific payout is sitting in pending. That depends on your verification status, your payment method and the operator's internal queue, and only their support team can see it. If your documents were submitted days ago and nothing has moved, ask the casino for a written status update and keep the reply.
Suggesting a game or a site we have missed
We cover the categories most Florida readers search for — real-money slots including progressive jackpot titles, table games such as blackjack, roulette and baccarat, video poker, and live-dealer rooms where the operator runs them. If you play a category we underweight, say so. Software studios are another useful tip: knowing which provider supplies a site's library tells readers a great deal about RTP disclosure and RNG certification, and we would rather add that detail than guess at it.
Several operators in our rankings also run sportsbook, poker or sweepstakes-style products alongside the casino. Those sit under different terms, different bonuses and sometimes different regulatory treatment, so if you have a question about a sportsbook promotion rather than a casino one, flag that in your subject line — it changes which rules apply.
Legal standing, eligibility and what we will not advise on
You must be at least 21 to gamble online in Florida, and 18 or 21 elsewhere depending on the state and the product. Florida's regulated gambling landscape is narrow: the state does not license a general commercial online casino market in the way New Jersey or Michigan do, and the sites compared here operate from outside Florida under offshore or sweepstakes models rather than a state-issued casino license. That is a material difference in consumer protection, and it is why we press on licensing, RNG certification and payout history in every review rather than taking a site's own wording for it. Verify an operator's stated license and eligibility rules yourself before depositing, and treat any claim we make that you cannot verify as something to email us about.
We are not lawyers or tax advisers. We will not tell you whether a particular site is lawful for you personally, or how to treat winnings on a return. Consult a qualified professional in Florida for either. Readers comparing accounts that sit outside UK self-exclusion schemes sometimes find our overview of casinos not on GamStop useful background on how unregulated-market rules differ.
If gambling has stopped being fun
If your reason for writing is that play has become a problem, please contact a support service rather than waiting on an email from us. The National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER, and Florida runs its own confidential line at 888-ADMIT-IT. Both are free. Every licensed and reputable operator also offers deposit limits, session limits, cooling-off periods and self-exclusion in the account settings, and those tools take effect immediately without needing to explain yourself to anyone. Gambling is entertainment that costs money; it is not a way to make money or to fix a financial shortfall.
What happens to your message
- Your email lands with the editorial desk and is read by a person, usually the same day.
- If it is a correction, we check the operator's live terms against what we published.
- Anything that turns out to be wrong is fixed on the page, and we note when a review was last verified.
- You get a reply within two business days, or sooner if the issue affects a live page.
Editorial contact is handled by Lauren Pierce and the review team. Pages carry a fact-check date — this one was last verified Sep 29, 2026 — so if you are reading something that predates a major change at an operator, a quick note from you is often what triggers the update. Thanks for taking the trouble.